Privacy Policy — takaet Platform

1.1 Who We Are

takaet is an online casino and sports betting platform serving adult players based in Bangladesh. When you create an account, make a deposit, place a bet, or contact our support team, we collect and process certain personal data in order to deliver our services to you safely and fairly. takaet acts as the data controller for all personal information processed in connection with platform use.

1.2 Scope of This Policy

This Privacy Policy covers all personal data collected through the takaet website, any mobile interface, and all associated communication channels including email and customer support. It does not apply to third-party websites, payment processors, or game content providers whose own privacy terms govern their respective data handling practices. We encourage you to review the privacy policies of any third-party services you interact with.

1.3 Changes to This Policy

takaet reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable legal requirements. When material changes are made, we will notify registered players by email or via a prominent notice on the platform. Continued use of takaet following such notification constitutes your acceptance of the revised policy. The "Last Updated" date at the top of this page reflects the most recent revision.

2.1 Registration and Account Data

When you create a takaet account, we collect the personal details you provide during the registration process. This typically includes:

• Full legal name as it appears on your government-issued identification.
• Date of birth (to verify that you are 21 years of age or older).
• Email address and contact phone number.
• Residential address, city, and division within Bangladesh.
• Username and encrypted account password.
• Preferred currency (Bangladeshi Taka, ৳) and language preference.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies or images of identity documents to verify your identity and age. Accepted documents include your National Identity Card (NID), passport, or other government-issued photo identification. We may also request proof of address in the form of a recent utility bill, bank statement, or similar document issued within the past three months.

2.3 Payment and Transaction Data

To process deposits and withdrawals, we collect information related to your payment method. For local payment options such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number and transaction reference numbers. For bank transfer methods including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank, we collect relevant account details. We do not store full card numbers or complete banking credentials on our servers.

2.4 Gaming and Betting Activity

We record all gaming and betting activity conducted through your takaet account. This includes game session logs, bet amounts and outcomes, sports betting selections, bonus redemptions, and win/loss history. This data is used to operate our services, detect fraud, enforce responsible gaming limits, and resolve disputes.

2.5 Technical and Device Data

When you access the takaet platform, we automatically collect certain technical information. This includes your IP address, device type, operating system version, browser type and version, screen resolution, session timestamps, and clickstream data. This information helps us optimise platform performance, detect suspicious access patterns, and maintain security.

2.6 Communications Data

If you contact takaet customer support, submit a complaint, respond to a survey, or participate in a promotion, we retain records of that correspondence. This includes the content of emails, support ticket exchanges, and any feedback or complaints you submit. These records assist us in resolving your query and improving our service standards.

4.1 Third-Party Service Providers

takaet shares your personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), identity verification services, fraud detection technology providers, and customer support infrastructure suppliers. All third parties are contractually required to process your data only as directed by takaet and to maintain appropriate security standards.

4.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where we are legally required to do so, where disclosure is necessary to protect the rights or safety of takaet or other individuals, or where we have a good-faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activity or fraud.

4.3 No Sale of Personal Data

takaet does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Your data is shared only as described in this Privacy Policy and solely to the extent necessary for the stated purposes.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of takaet's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified by email or via a platform notice if such a transfer results in a material change to how your data is used or protected.

5.1 Retention Periods

takaet retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy. Specifically, account and transaction records are retained for a minimum of five years following account closure to meet anti-money laundering and financial record-keeping obligations. KYC documentation is retained for the same period. Gaming activity logs are retained for up to three years for dispute resolution and audit purposes.

5.2 Deletion of Data

Once the applicable retention period has expired and there is no remaining legal or operational basis for retaining your data, takaet will securely delete or anonymise your personal information. Please note that some data may be retained in anonymised or aggregated form for statistical analysis even after personal identifiers have been removed, and such anonymised data is no longer subject to this Privacy Policy.

6.1 Right to Access

You have the right to request a copy of the personal data takaet holds about you. To submit a subject access request, contact our support team at [email protected] with the subject line "Data Access Request" along with sufficient information to verify your identity. We will respond within a reasonable timeframe.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your account settings. For corrections to KYC documentation or identity records, please contact our support team with the correct information and supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis exists), or where you believe the data has been unlawfully processed. Please note that certain data must be retained to comply with our legal and regulatory obligations, and such data cannot be erased on request alone.

6.4 Right to Object to Marketing

You may opt out of marketing communications from takaet at any time by clicking the unsubscribe link in any promotional email or by contacting our support team. Please allow up to 5 business days for your preference to take effect. Withdrawing consent for marketing does not affect the lawfulness of any processing carried out before your opt-out.

7.1 Technical Safeguards

takaet employs industry-standard security measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmissions between your device and our platform are encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored using one-way cryptographic hashing and are never stored in plain text. Our servers and databases are protected by firewalls, access controls, and regular security audits.

7.2 Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, takaet will take immediate steps to contain the breach, assess the impact, and notify affected players without undue delay. We maintain an internal incident response procedure to ensure breaches are handled quickly and transparently.

7.3 Your Role in Security

While takaet takes every reasonable precaution to protect your data, you also play an important part in keeping your account secure. Never share your login credentials with anyone. Use a strong and unique password for your takaet account. Log out of your account after each session, particularly on shared or public devices. If you suspect your account has been compromised, contact our support team immediately.

8.1 How We Use Cookies

takaet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session state (keeping you logged in), remember your preferences, and analyse how the platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).

8.2 Types of Cookies Used

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login and session management.
• Analytics cookies: Help us understand how players navigate the site so we can improve performance and content relevance.
• Preference cookies: Store your chosen settings such as language preference and display options.
• Security cookies: Support fraud prevention and account protection mechanisms.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when a cookie is set. Please note that disabling essential cookies may prevent you from using certain parts of the takaet platform, including logging in to your account.

9.1 How to Reach Us

You can contact the takaet privacy team via email at: [email protected]

Please include "Privacy Enquiry" or "Data Request" in your subject line and provide sufficient detail for us to identify your account and understand your request. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available around the clock.